F.A.Q.
&
Shipping
What Stipple Textures do you offer?
We offer a great selection of textures. You can view them on our Stippling Page
What Cerakote colors and patterns do you have?
We offer a variety of colors and patters. View them on our Cerakote page.
Do you offer colors, patterns or textures not listed?
Absolutely! We will work with you to help make your ideas a reality. We make custom colors, patterns, textures and boarders. Send us a message to get started today!
How long until my order is shipped?
INVOICE/BILLING POLICY
All Invoices are due upon receipt. Invoice will be sent to your email. NO PRODUCT WILL BE SHIPPED OUT UNTIL PAYMENT IS RECEIVED/CLEARED.
What is your return & refund policy?
Each custom order will ship in the time quoted. We strive to get orders out in the quoted time however some projects take longer. You will be notified of any updates to your order.
If your order is still within the quoted time, please do not email or call asking on when your order will be shipped.
All other apparel will ship within the designated shipping time.
Can I send my gear in to get customized?
Yes, please fill out the form at the bottom of the page with your request and we will send you a quote and mailing address.
All Sales Final on custom packages where the work has been started or completed. Unfortunately we can’t offer you a refund or exchange after this period.
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There will be a 15% restocking fee for any canceled or returned orders.
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To return goods that we sell other than custom services or work performed on customer supplied items, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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You will be responsible for paying for your own shipping costs for returning your item.
Mailing your firearm
Do I need to ship through my local FFL?
All shipping of serialized and non-serialized parts can be handled through us because we are a licensed FFL manufacturer / dealer. We are happy to provide a FILE copy of our FFL to you or your shipping source when requested. For serialized parts and complete firearms, we are required to ship it back to the address that is listed on your government issued ID (i.e. driver's license, passport, military ID, etc.) that you provide.
When shipping these types of items, please include a legible copy of your chosen form of identification.
For non-serialized parts, you ship it directly to us, and we can ship them back to anyone or anywhere you specify.
It is required by law that a person that does not possess a valid FFL, must ship handguns by 2nd day air with a contract carrier (UPS, FEDEX, etc.).
Long guns can be shipped with ground service by the USPS or a contract carrier.
Basic guidelines for shipping firearms:
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Handguns must be shipped 2nd day air by a contract carrier. Please do not use your local post office. We do not know the consequences of shipping it any other way, but we do know it is a law and why risk it?
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Long guns and non-serialized parts can be shipped by ground service. USPS is the cheapest.
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Please use either carrier pickup or take it directly to a service center, it will save you money and it is much more reliable than your local pack and ship center.
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*Please buy insurance for the full value of you items. Insurance is cheap, firearms are not and please note on your work order how much insurance you would like placed on your return shipment.
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Declare that you are shipping an unloaded firearm for repairs. They should give you no trouble, it is perfectly legal.
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MAKE SURE YOUR FIREARM IS UNLOADED!!! You would be surprised with what we have received.
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Do not ship any ammo with your firearms.
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Make sure your firearms and parts are packed well with sufficient cushioning for the journey.
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Please include an itemized packing list of everything that you send us. We cannot be held responsible for anything that is not documented.
*When ready to ship, please print and fill out our work order form and send your items to:
Para Bellum Research Lab
420 W Broadway
Rock Springs, WI 53961
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We don’t guarantee that we will receive your item.
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HAVE A QUESTION?
Fill out the form below. We are here to answer any questions you have.
